deliveryfaq

Delivery FAQ's

Below are commonly asked questions regarding the delivery of the products we have available.

Where can I pick up my order?

At IvaMalta.com safety is our number #1 priority.

That being said we take the safety of our customers very seriously. Due to the large amount of heavy machinery and vehicles on site our premises are can pose a danger and therefore strictly prohibited from entry by members of the pubic.

How much does shipping cost?

Shipping costs vary depending on your location and the shipping method you choose at checkout.

You can see the shipping cost for your order during the checkout process.

Standard Shipping starts at just €4.99

How long does it take to process my order?

We typically process orders within 1-2 business days.

However, processing times may vary depending on the size of the order and shipping method available.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method you choose at checkout.

We do our best to process and ship orders as quickly as possible, and you can track your order status in your account.

Typically you can expect to receive your order 3-10 days after processing has completed.

Do you offer free shipping?

We do offer free shipping on orders. Contact our support team for more information using our live-chat.

Can I track my order?

Yes, you can track your order status in your account on our website.

What if my order arrives damaged or defective?

In the unlikely event your order arrives damaged or defective we kindly ask you to contact our customer service team as soon as possible, and we’ll do our best to resolve the issue quickly. you may also refer to our ‘Refund & Returns’ policy:

support@ivamalta.com

Do you ship outside of Malta & Gozo?

Yes, we offer international shipping to Europe and around the world.

Please contact our support team prior to ordering for more information.

support@ivamalta.com

Other FAQ's

Below are more commonly asked questions.

What types of products do you sell?

We sell every type of product imaginable! From clothing and accessories to electronics, home goods, beauty products, and more, we’ve got you covered.

If you cant find exactly what you’re looking for speak to one of our live-chat agents. We add new products DAILY! We have the ability to source almost anything available to the consumer market and make it available to the Maltese market.

Where do your products come from?

We work very closely with a variety of suppliers and manufacturers from around the world to bring you high-quality products at the most competitive prices.

Where do orders ship from?

We work very closely with a variety of suppliers and manufacturers from around the world to bring you high-quality products at the most competitive prices.

Orders are dispatched either from our warehouse or one of our local partners.

How do you ensure the quality of your products?

We have a team of quality control experts who inspect each product before we add it to our app or online store, we also inspect orders before they are shipped to ensure they meet our high standards and that of our customers.

What is your return policy?

Customers have 14 days to return their order, please speak with one of our live-agents or check out our ‘Refunds & Returns’ policy for more information.

What payment methods do you accept?

We accept all major credit cards, Apple Pay, and Google Pay.

We do not offer a ‘Cash on Delivery’ service.

Do you offer any discounts or promotions?

Yes! we regularly offer discounts and promotions on various products. Be sure to sign up for our newsletter and follow us on social media to stay up to date on our latest deals.